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Emailing the Rutgers Master Gardener Helpline

Home Horticulture & Rutgers Master Gardener

To get the most accurate diagnosis, there are a few simple questions you should try to address in your email, see questions listed below. Please email

Guidelines for Email Correspondence

  • Please include descriptions in your email that cover the questions listed below as much as possible.
  • Please provide your full name, mailing address, email address, and a daytime phone number where you can be reached.
  • Email hours/days are 9:30am–Noon, Monday–Friday
  • We are currently not accepting samples, please email photos
  • If you are providing digital photos as an attachment take an overall shot showing the shape of the plant or pest and photograph it from several angles ( 2 is plenty)
  • To get the most accurate diagnosis there are a few simple questions you should try to address in your email:

    Plant Problems

  • What is the reason you need a diagnosis?
  • If known, what is the name of the plant; if not known what type (tree, shrub, perennial)
  • Does the plant produce flowers or fruit?
  • How long has plant been in its current location?
  • What chemicals or fertilizers have been used? Is mulch used?
  • Inspect entire plant for symptoms. Problems can be more complex then they first appear.
  • When did symptoms first appear?
  • Insect Pests

  • Are pests just a nuisance or are they causing harm to people or property? Where is the highest concentration of pests?
  • When did pest first appear?
  • Describe pest (size, wings, number of legs, color, etc.)-SEND US A PICTURE
  • For more Information

    Cecilia Diaz
    Program Associate II
    Cooperative Extension of Passaic County
    Rutgers New Jersey Agricultural Experiment Station
    930 Riverview Dr., Suite 250
    Totowa, NJ 07512-1167
    Phone: 973-305-5748